Shares of Cisco Systems, Inc. (NASDAQ:CSCO) closed at $31.47 with 12.76 million shares getting traded. Post opening the session at $31.54, the shares hit an intraday low of $31.44 and an intraday high of $31.68 and the price vacillated in this range throughout the day. The company has a market cap of $157.75 billion and the numbers of outstanding shares have been calculated to be 5.03 billion shares.
Cisco Systems, Inc. (CSCO) and Salesforce (CRM), the Customer Success Platform and the world’s #1 CRM company, announced a strategic alliance to enable business users to be more productive than ever before. The two companies will jointly develop and market solutions that join Cisco’s collaboration, IoT and contact center platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.
New integrations will include:
Collaboration: Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. With this integration, joint customers will be able to communicate in real-time using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps.
IoT Services: Cisco Jasper and the Salesforce IoT Cloud will integrate to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services. Cisco Jasper provides real-time visibility into launching, managing and monetizing IoT devices at every stage of their lifecycle. The Salesforce IoT Cloud connects billions of IoT events with Salesforce, unlocking insights from the connected world that empower anyone to take the right action, for the right customer, at the right time. Together, these solutions will empower companies to quickly and cost-effectively leverage billions of IoT data points to provide personalized, engaging experiences for customers, partners and employees. For example, a fleet of connected trucks with IoT devices managed by Cisco Jasper can seamlessly pass data to the Salesforce IoT Cloud. In the Salesforce IoT Cloud, the truck management company can build business logic to provide customers with real-time delivery updates or flag truck maintenance issues that need to be addressed.
Customer Service: The two market leaders in customer service are teaming up to deliver a complete customer service solution, from communications infrastructure to an integrated, intelligent agent desktop experience. Cisco’s Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration and multichannel contact management. The Salesforce Service Cloud is the world’s #1 customer service app, providing agents with a 360-degree view of the customer to deliver fast, smart customer service. With these two solutions seamlessly integrating, companies will be able to manage call centers more efficiently.
Shares of Microsoft Corporation (NASDAQ:MSFT) ended Monday session in green amid volatile trading. The shares closed up +0.24 points or 0.42% at $58.04 with 18.20 million shares getting traded. Post opening the session at $57.91, the shares hit an intraday low of $57.87 and an intraday high of $58.39 and the price vacillated in this range throughout the day. The company has a market cap of $452.75 billion and the numbers of outstanding shares have been calculated to be 7.79 billion shares.
Microsoft Corporation (MSFT) announced that it will publish fiscal year 2017 first-quarter financial results after the close of the market on Thursday, October 20, 2016 on the Microsoft Investor Relations website at https://www.microsoft.com/en-us/Investor/. A live webcast of the earnings conference call will be made available at 2:30 p.m. Pacific Time.